lululog1. Local records
Lululog is provided by Shanghai Xiangsu Hangji Technology Co., Ltd. Photos, videos, Live Photos, previews, captions, channel names and timestamps are stored locally by default. Capturing or viewing them does not automatically upload them to our servers.
Preferences such as theme, language and reminders are also stored locally. Exports create local temporary files and results. System backups depend on your device and backup settings.
2. Accounts and purchases
You can capture locally without signing in. Where account features are available, registration and sign-in process your email, verification codes, secure password-verification information, account identifiers and session. The server stores password hashes, not plaintext passwords in diagnostic logs.
Membership may involve product and order information, transaction status, redemption records and store-signed data to verify benefits, prevent duplicate claims and process refunds. Stores handle payments; our website does not collect payment-card details. An account does not automatically sync local Logs.
3. Feedback you submit
In-app feedback includes your description, platform, app and system versions, device model, available diagnostic logs from the last 72 hours and screenshots you choose. A valid sign-in may associate feedback with your account and email; anonymous feedback is supported. Check screenshots before submitting.
Feedback and attachments are stored in protected server files for support administrators. Our team’s Feishu group receives a text notification with the description, device information, account association and attachment count, but not screenshot or log-file contents. Online records and attachments are normally deleted after 30 days. Previously sent notifications and independent backups are not automatically withdrawn or deleted with the online record.
4. Permissions and external services
Camera and microphone access capture images and sound. Notifications provide reminders you enable. Photo-library access supports imports and saving exports under system-granted permissions. Device orientation supports camera behavior, not location tracking. Manage permissions in system settings.
Version checks do not send local media or timelines. Store purchases, downloads, ratings and system backups are governed by the relevant platform’s privacy rules.
Automatic diagnostics and usage statistics
Production iOS builds use Sentry for crash and app-hang diagnostics, including error stacks, device and system details, app version and a random installation identifier. Default personal-information collection is disabled. This is separate from logs you deliberately send with feedback.
The app batches events and results for startup, capture, export, membership-page visits and purchase actions, with time, platform, version, random installation and session identifiers, to understand reliability and feature usage. Some Android versions also use an app-scoped device-identifier hash for deduplication. These identifiers are not fully anonymous.
Usage events exclude local media, captions, precise location, full receipts, order numbers and payment amounts, and are not used for advertising tracking. Existing telemetry in some versions uses Volcengine TOS; website files use Tencent Cloud COS. These are separate from your local media.
Diagnostic and statistics providers may process data outside your device’s region; network services may process IP addresses and connection details. Data is managed for the period needed for troubleshooting and analysis. Contact us below to ask about or request handling of data related to you.
5. Website visits and language
This static website stores files in Tencent Cloud COS and serves them through Cloudflare. These services may process IP addresses, request times and paths, browser information, security and performance logs to deliver and protect the site. There are no advertising-tracking scripts or website registration requirements.
The site uses Cloudflare’s IP-derived country or region code to choose Chinese or English initially. Mainland China, Hong Kong, Macao and Taiwan default to Chinese; other or unknown regions default to English. A manual language choice takes priority and is saved in a first-party cookie for one year. You can switch language at any time or clear that cookie. Language selection does not change store prices or billing regions.
6. Retention, deletion and security
You manage local records on your device. Deleting the app may remove them; check backups before uninstalling or changing devices. Where an account is available, use the account page to request deletion. Necessary de-identified purchase-ownership records may remain to prevent repeated claims.
We use system isolation, authentication and protected feedback attachments to limit unauthorized access. No system can guarantee absolute security. Protect your device and share exported videos carefully.
7. Contact and updates
We do not sell your personal information or use local captured content for advertising tracking or model training. We update this policy and its date when relevant handling changes.
For privacy questions or data requests, email support@pixeltrail.top or use Settings → Feedback. Read our Terms of Use and Subscription Terms for service and purchase information.