lululogRecords and storage
Are my photos and videos uploaded automatically?
No. Logs, channels and media are stored locally by default. Content you deliberately submit, such as feedback attachments, is handled as explained at that entry point. Automatic diagnostics and usage events are separate from your media. See our Privacy Policy.
Will signing in move my Logs to another device?
An account identifies you and your membership. It does not automatically sync local Logs. Before changing devices, check system backups or the app’s available backup and restore tools.
What happens if I uninstall?
Uninstalling removes app data from the device. Local Logs may be unrecoverable without a usable backup. Check your backup first.
Camera and permissions
What if the camera or microphone does not work?
Check Lululog’s camera and microphone permissions in system settings. Close other apps using the camera and reopen Lululog. If the problem continues, send in-app feedback with your device model and steps.
Why are capture reminders missing?
Check that you enabled reminders in Lululog and allowed notifications in system settings. Also check quiet hours, Focus settings and notification summaries.
Export and import
Why can’t I save an exported video?
Check free storage, whether the selected range contains exportable Logs, and photo-library add permission. If it still fails, send feedback with the steps and error.
Can I add a moment I forgot to capture?
Where historical import is supported, select media from the system photo picker. Trim supported video or Live Photo clips before posting to the chosen channel.
Accounts and membership
Must I sign in to capture?
No. Local capture, organization and playback do not require an account. Accounts, where available, mainly identify cross-platform membership.
Does signing out delete my records?
No. Logs and channels remain on the device. Account-provided membership may change when you sign out; valid local iOS App Store purchases remain subject to verified store entitlements.
Feedback
What is sent with feedback?
Your description, device and app-version information, and available diagnostic logs from the last 72 hours. You may also select up to three screenshots. Do not include passwords or other sensitive details.
How long are attachments kept?
Online feedback records and attachments are normally cleaned up 30 days after receipt. Team notifications and previously generated independent backups are not removed with the online record. See our Privacy Policy.
Need more help? Use Settings → Feedback, or visit Support.